No request is impossible. Tell us what you have in mind and we will arrange it on enquiry.
The undertaking
One concierge holds your stay in the Emirates from the first conversation to the last departure, and every part of it is arranged, confirmed in writing and attended to while it happens.
If a thing can be arranged, it will be. If it cannot — a table that is genuinely closed that evening, a morning on the water the wind will not allow — you will be told so plainly and in good time, together with what can be done instead. An honest answer early is worth more than a hopeful one on the day.
A request may be made at any hour, and it will be answered. It is read by a person rather than sorted by a system, and the person who reads it is the person who sees it through.
The method
How a stay is managed.
The same five stages, whether the request is one evening or a month across the Emirates.
The first conversation
It begins with what you tell us, in writing and in your own words: who is coming, roughly when, what the stay is for, and anything that has not suited you before. Nothing has to be settled at this stage. We ask for what we need as we go, and we do not ask twice.
A proposal in writing
You then receive a written proposal: the days and their order, the hotel and the rooms, the car and the chauffeur, the tables, the charters and the people who will meet you, each named together with the licensed company that will provide it. Where a choice matters, the alternatives are set out with the reason for our recommendation.
Revision, until it is right
The proposal is changed as often as it needs to be, and each version replaces the last, so there is never any doubt about which is current. Nothing is booked, and nothing is charged, until you have accepted it in writing.
Confirmation and preparation
What the concierge arranges
The requests we are asked to handle.
- Experiences and itinerariesDays on the water, in the air, in the desert and at the table, and the order in which a stay across Dubai and Abu Dhabi is best taken.
- Residences and staysThe hotels we would choose, and private villas through licensed holiday-home operators, with the rooms and the arrival settled in advance.
- Private aviation and yachtsHelicopters, seaplanes and yachts chartered from licensed operators, with the car waiting at either end.
- Dining and private accessTables that are difficult to secure, a restaurant held for one evening, and a museum seen in its quietest hour with a private guide.
Experiences
A few things, done properly.
Photograph by Calreyn88, CC BY-SA 4.0, via Wikimedia Commons. Photo credits.
All five, and the order in which a stay is best taken, are on Experiences; the hotels we would choose are under .
The cars
A car for the whole stay.
High-end chauffeur — the Escalade, both Maybachs, the Cullinan and the Phantom — is arranged here, not on the public transfers site. Where you wish it, one chauffeur stays with the party from the first arrival to the last departure. These are the cars we arrange, each from a licensed operator; which one, and for how long, is settled in conversation.
Rolls-Royce Phantom
Up to 3 guests
The most formal of the cars, for a wedding or a first arrival.
Rolls-Royce Cullinan
Up to 4 guests
The Rolls-Royce that takes a kerb, a desert road and a family’s cases in its stride.
For family offices and assistants
Many requests reach us from a private office or an assistant rather than from the guest.
We take instructions from the people you name, report to you in writing at the points you choose, and keep the principal’s name out of any correspondence that does not require it.
