Discretion and privacy
Kept private, as a matter of course.
Discretion is not a service added on request. It is the way the work is done: what we ask for, who sees it, how long it is kept, and what we say about the people we look after, which is nothing.
What we ask for
Only what the stay requires.
At the outset we ask for a name, a way of replying, and a description of what you have in mind. Everything else — passport details for a visa or a booking that requires them, an allergy a kitchen must know about — is asked for only when a particular arrangement calls for it, and used only for that arrangement.
You may give us as little as you like in writing; the rest can wait until an arrangement needs it. Where a booking must carry a name, it carries the name agreed with you, within what the hotel or the authority concerned requires.
Who sees it
The people working on your stay, and no one else.
A request is held in a system that can be opened only by the concierge team and those who administer it; nobody else in the business can read it. Proposals are sent as private links that expire, not as attachments that can be forwarded indefinitely.
A supplier — a hotel, an operator, a guide — receives only the details it needs to provide its part of the stay. Personal information is never sold, and this site carries no advertising cookies and no tracking across other sites.
The people who meet you
Vetted, briefed, and bound to discretion.
Chauffeurs and hosts engaged for a Signature stay are vetted and briefed before they meet you, so that nothing needs explaining on the day. Where an arrangement calls for a non-disclosure agreement, it is in place before the stay begins.
Nothing about a client’s stay is published. We do not name clients or show them, and you will find no testimonials on this site for that reason.
Security-conscious travel
Details shared only with those who need them.
For a principal or a family whose movements should not be widely known, the details of a stay — flight times, the hotel, where a car collects — are given to each supplier only as far as its own part requires, and no sooner than it needs them. Where the airport permits it, arrivals and departures are met at the aircraft rather than in the public hall.
Cars are arranged without livery or signage, and the same chauffeur can stay with you for the length of the visit, so that nobody new is told the programme each morning. If you travel with security advisers of your own, we work to their requirements and share the programme with them directly.
Close protection is a specialist discipline, and we do not offer it. Where a principal travels with it, we plan around it.
Your information
How long it is kept, and how to have it removed.
The company responsible for your information is NWP Travel and Tourism L.L.C-FZ, which provides Signature. The privacy policy, which has a section on Signature and the concierge, sets out what is held, why, for how long, and how to see, correct or delete it. In brief:
- Enquiries
- An enquiry that does not become a stay is deleted within twelve months.
- Bookings
- Booking records are kept for the period that UAE tax and tourism regulations require, and then deleted.
- Payment
- Card details are handled entirely by our payment provider. We never see, receive or store a card number.
- Your requests
- You may ask at any time to see, correct or delete what we hold, by writing to trade@nwp.ae, marked for the attention of the concierge.
A question before you write.
If you would like to know how a particular arrangement would be handled before sharing any details, ask. The concierge will explain it plainly.